CROWN WATCH CO. • WARRANTY & GUARANTEE
Product Warranty & Service Terms
Crown Watch Co. is a proud 52-year heritage retailer and reseller in Dhaka (78, Masjid Market, 2 Patuatully Lane / online) delivering 100% Genuine Curated Imports with Crown Watch Authenticity Guarantee.
Product & Brand Warranty Terms
Authoritative official & reseller warranty coverage terms
| Brand / Category | Warranty Period | Coverage Scope |
|---|---|---|
| Casio & G-Shock | 2 Years | Official / Reseller Warranty Movement failure, internal electronic module, shock structure & factory defects |
| Citizen (Eco-Drive & Auto) | 2 Years | Official / Reseller Warranty Eco-Drive solar power cells, Miyota automatic movement & factory defects |
| Seiko (Seiko 5 & Classic) | 1–2 Years | Official / Reseller Warranty Mechanical automatic calibers (4R/7S), quartz movements & water resistance seals |
| Smartwatches | 1 Year | 1 Year Warranty Internal motherboard, sensor chipset, charging logic & display hardware |
| Scientific Calculators | 1 Year | 1 Year Warranty Natural textbook display, keypad matrix, motherboard & factory defects |
| Watch Repair Services | 90 Days | 90-Day Workmanship Guarantee Full Crown Watch Co. atelier warranty covering repaired movement parts, seals, or glass |
90-Day Repair Workmanship Guarantee
Every repair, battery replacement, glass installation, or automatic movement overhaul performed at our 78, Masjid Market, 2 Patuatully Lane atelier carries an unconditional 90-day Crown Watch Co. workmanship guarantee.
- •Movement failure or irregular timekeeping from manufacturer/assembly defects.
- •Moisture intrusion within rated water resistance guidelines from factory seal defects.
- •Internal dial, marker, hands dislodgement, or manufacturing glass imperfections.
- •Solar charging cell capacitor and module power regulation failures (Citizen Eco-Drive).
- •Physical impact, drop damage, crushed case, cracked crystal, or shattered ceramic.
- •Normal cosmetic wear, scratches on bezel/case, or natural leather strap aging.
- •Damage caused by unauthorized third-party opening, tinkering, or unauthorized repairs.
- •Exceeding water resistance ratings (e.g. diving with a 30m splash-rated watch).
How to Claim Warranty Service
Present your Crown Watch Co. purchase receipt or warranty slip at our showroom (78, Masjid Market, 2 Patuatully Lane), or securely courier the timepiece to our Dhaka atelier from any of the 64 districts. Our certified horologists will inspect, service, or coordinate unit replacement with zero inspection fees.