Returns & Exchange Policy

You may request a return or exchange within 7 days of delivery if the item is defective, damaged in transit, or incorrectly delivered. Items must be completely unused, in original manufacturer packaging, with all hologram tags, manuals, and accessories intact.

Consumable accessories such as opened batteries, standalone straps, and unsealed cleaning tools are non-returnable once opened.

Contact our concierge support within 7 days of delivery via WhatsApp (+880 1715 881701) or email (swakiwhite@gmail.com) with: (1) Order ID, (2) Clear photos/unboxing video showing the defect, and (3) Brief description of the fault. We will issue courier return authorization within 24 hours.

Once our atelier (78, Masjid Market, 2 Patuatully Lane) inspects and verifies the returned item, approved refunds are processed within 3–5 business days to your original payment channel (bKash, Nagad, Rocket, or Bank). Cash on Delivery refunds are disbursed directly via verified bKash mobile transfer.

If you prefer an exchange rather than a refund, our team will dispatch an authentic replacement unit within 2–3 business days of receiving the returned timepiece, subject to warehouse availability.