Question 1

Are all watches authentic?

Accepted Answer

Crown Watch Co. sells genuine curated imports with its authenticity guarantee. Product warranty and return terms are shown on each product page.

Question 2

What payment methods are available?

Accepted Answer

Crown Watch Co. accepts bKash, Nagad, Rocket and Cash on Delivery, subject to the checkout rules shown for the order.

Question 3

How long does delivery take?

Accepted Answer

Dhaka delivery normally takes 1 to 2 business days and delivery outside Dhaka normally takes 2 to 4 business days.

Question 4

Can I request watch repair?

Accepted Answer

Yes. The Repair Hub accepts battery, glass, movement and water-damage service requests through the repair booking page.

Question 5

What is the return policy?

Accepted Answer

Defective or damaged items can be returned within the published return window, subject to the packaging and product conditions on the Returns page.

Frequently Asked Questions